Name of employer: Extramus

Start Date: Always available

Duration: 3 to 12 months

Commitment: Full-time

Language: English

Basic knowledge: Required

Experience: Not required

Compensation: Assisting you in relocation to Italy and finding accommodation. No financial compensation!

Important: We can only host students that are currently studying in Europe and EU candidate countries, and the ones that can use the Erasmus trainee-ship program or that have scholarships. Please consider that our internship is unpaid.

• Assist in the design and development of chatbot dialogues and workflows.
• Analyze user interactions and feedback to identify areas for improvement in the chatbot’s performance.
• Collaborate with product, marketing, and customer support teams to align chatbot content with business objectives.
• Help implement and test new features and functionalities to improve chatbot capabilities.
• Monitor chatbot performance metrics and report on key insights to the team.
• Support the training and updating of chatbot responses to ensure accuracy and relevance.
• Participate in brainstorming sessions to generate ideas for enhancing the chatbot experience.
• Stay updated on the latest trends and advancements in AI, machine learning, and chatbot technologies.

• Strong analytical and problem-solving skills with a focus on user experience.
• Familiarity with chatbot platforms and technologies, such as Dialogflow, Rasa, or Microsoft Bot Framework.
• Experience or coursework in computer science, AI, linguistics, or a related field.
• Ability to create clear and engaging conversational flows.
• Understanding of natural language processing (NLP) concepts and techniques.
• Proficiency with data analysis tools such as Excel, Google Analytics, or similar.
• Excellent communication skills and the ability to work collaboratively in a team environment.
• Attention to detail and a proactive approach to learning and innovation.
• Passion for AI and its applications in improving user interactions.

Would be a plus:

• Familiarity with programming languages such as Python or JavaScript.
• Basic understanding of customer support processes and how chatbots can enhance them.

• Hands-on experience in designing and managing chatbot interactions.
• Exposure to the development and optimization of AI-driven customer service tools.
• Advanced skills in analyzing user interactions and improving chatbot performance.
• Enhanced ability to create intuitive and effective conversational flows.
• Understanding of implementing and testing new chatbot features and functionalities.
• Experience collaborating with cross-functional teams to align chatbot strategies with business goals.
• Improved communication and teamwork skills in a professional AI development setting.